Please submit it using the form below.
We aim to reply to all enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.
If you have a ticket related enquiry and you booked via the box office, please contact: firstname.lastname@example.org or call 0844 412 4657†
†Calls are charged at 7p per minute plus standard network rates
We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk.
If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR).
We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.
You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email email@example.com
If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard's Place York YO1 0GT